Refund & Return Policy
Refund & Cancellation Policy
At Exposure Chocolate & Flowers, your satisfaction is our priority. Every order is prepared with care and delivered exactly as requested.
Damaged or Incorrect Orders
If your order arrives damaged, or is noticeably different from what you ordered, please contact us on the same day of delivery and send clear photos of the product. Because our flowers, chocolates and gifts are perishable, claims made after the day of delivery cannot be accepted.
Once we have reviewed your claim, we will replace the item or issue a credit note.
Cancellations
Orders can be cancelled only before preparation begins.
Once an order has been prepared, it cannot be cancelled.
Custom or specially designed orders cannot be cancelled once work on them has started.
Refunds
If a cancellation is approved before preparation, the refund is issued as a store credit note.
Credit notes are valid for one year from the date of issue and can be used on any product on our website.
Credit notes cannot be exchanged for cash.
Contact Us
📞 +973 17651751 | +973 17333017
💬 WhatsApp: +973 33900030 | +973 38816181
✉️ [email protected]