TERMS & CONDITIONS

Terms & Conditions

By using exposureonline.net or placing an order, you agree to the following terms and conditions. This website is operated by Exposure W.L.L, Kingdom of Bahrain.

1. Prices & Payment

  • All prices are shown in Bahraini Dinar (BHD) and include VAT unless stated otherwise.

  • An order is confirmed only once payment has been completed successfully.

  • We reserve the right to change prices at any time. Changes do not affect orders that have already been confirmed.

2. Product Appearance & Photos

  • The final product may differ slightly from the photos on our website in arrangement, packaging or accessories, depending on availability, while keeping the overall look, value and quality of the product.

  • The design of plates or trays may vary depending on available stock. If a specific item is unavailable, our team will carefully select a similar alternative.

  • Colours of flowers, chocolates or packaging may vary because of differences between supplier shipments, lighting and screen settings.

3. Fresh Flowers

Fresh flowers are perishable. Their size, bloom and shape naturally vary from one stem to another, and this is not considered a defect. To keep your flowers fresh for longer, keep them away from heat and direct sunlight and change the water regularly.

4. Chocolates & Food Products

  • Chocolates and some food products can be affected by high temperatures. The customer is responsible for storing the product properly after delivery.

  • Allergies: Our products may contain nuts, milk, gluten, soy or other allergens. Customers are responsible for asking about ingredients before ordering. We are not responsible for allergic reactions we were not informed about in advance.

5. Order Details & Gifts

  • The customer is responsible for the accuracy of all details entered, including the recipient’s name, phone number, delivery address and gift message.

  • We are not responsible for errors caused by incorrect details. Any additional costs for corrections or redelivery will be charged to the customer.

6. Delivery

  • We deliver within the Kingdom of Bahrain only.

  • Delivery times, including same-day delivery, are subject to the time slots shown on the website at checkout.

  • If the recipient is unavailable or cannot be reached, a redelivery fee may apply.

  • Delays by the customer or recipient in responding to the driver may affect delivery time.

7. Delivery During Peak Seasons

During busy seasons and occasions such as Eid, Mother’s Day, Valentine’s Day and graduations, delivery times may vary because of high order volumes. Our team will make every effort to deliver at the requested time.

8. Receiving Your Order & Complaints

  • We recommend checking the product upon delivery.

  • If there is any damage or issue, please contact us within 24 hours of delivery (or the same day for fresh flowers) with clear photos of the product.

  • Complaints received after this period cannot be considered.

9. Cancellations & Refunds

  • Standard orders can be cancelled before preparation begins.

  • Custom orders, including special designs, modifications or additions, cannot be cancelled or refunded once preparation has started.

  • Because they are perishable, flowers, chocolates and food products cannot be returned after delivery unless they are damaged or there was an error on our part.

  • Approved refunds are paid to the original payment method or as store credit.

10. Limitation of Liability

In all cases, our liability is limited to the amount paid for the order.

11. Changes to These Terms

We reserve the right to update these terms and conditions at any time. Changes take effect once they are published on this page.

12. Governing Law

These terms and conditions are governed by the laws of the Kingdom of Bahrain.

13. Contact Us

Exposure W.L.L, Kingdom of Bahrain
📞 +973 17651751 | +973 17333017
💬 WhatsApp: +973 33900030 | +973 38816181
✉️ [email protected]

Please confirm these before publishing:

  • VAT: confirm that your prices include VAT. If they don’t, change the first point in section 1.

  • Complaint window: I used 24 hours, or the same day for flowers. Adjust these if you prefer different limits.

  • Refund method: I wrote “original payment method or store credit.” Keep only one if you always use the same method.

  • Email consistency: the privacy policy uses [email protected]. Use orders@ there too, or keep both, but make sure every page matches.